UPDATE on the report below…. I kept hounding them, refusing to accept no for an answer and threatening to complain to Govt. After weeks of back and forth on email they agreed to take it back but wanted me to pay to ship it to US. Pushed back in that too because it was a quality issue (did not work as advertised) and they finally agreed to send a prepaid label and refund full. It was painful and long but in the end they did the right thingRETURN POLICY HAS FINE PRINT THAT SAYS SALES ARE FINAL. Bought eWagon W2 Pro, Advertised as having "All-Terrain Off-Road Wheels". Says "this cart glides over sand, dirt, or pavement.." DOES NOT work on sand. Wheels just spin and dig in. Didn't get 10 feet from start. Requested refund for non-performance. Paid $475 on sale. Litheli's response "Sorry, no refund on sale products. We can offer you $30." BEWARE, all their products are almost always "on sale". The "RETURNS" section of website does not mention this. You have to scroll down past "REFUNDS" past "LATE OR MISSING REFUNDS" past "ORDER CANCELLATION" to "SALE ITEMS". Under this is says no refund on sale items. Return Policy is B.S.
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