Unfortunately, I've had a very poor experience with Little Madam !I ordered 4 dresses, totalling just over £80 in the sale. These have never been received and trying to get assistance has proven difficult. I initially reached out and my honesty was questioned, although I paid the additional fee relating to postage coverage, when I explained these hadn't been recieved, I was just sent google images of my home address and the GPS image from Royal Mail. I then tried to claim through PayPal again, they didnt help and just sent the same information to PayPal. Whilst I acknowledge the GPS location is my address, the parcel has not been received. I reached out for a 3rd time asking for help and qouting thier own policy to be told they can not help.I am now in a position of having no dresses, £80 down and recieved no help trying to resolve the issue. I paid the additional money for Shipping Protection. The website states, in respect of Shipping Protection "This excellent minimal cost covers you against loss, damage & theft during delivery & we highly recommend it as you won't have to go through the claims process & wait to be refunded or have a replacement sent. You will get priority service for any delivery issues" this is not what has happened in my case ! I have now had to independently raise a case with Royal Mail, with absolutely no support from Little Madam. It seems they have absolutely no customer services or support when parcels go missing, they just choose to ignore messages or decline to help
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Affordable, high fashion brand for women. UK based.
