live365.com

4.4
4.4 Based on 206 reviews

Live365 Internet Radio - Start Your Own Internet Radio Station or Listen to Thousands of Stations Run by People Not Algorithms...

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Kirsteen Patterson
Poor technical services for broadcaster. Being billed for non valid TLH (Total listening Hours)

I have been a broadcaster on this platform for sometime. Beginning in March I notice that they were over charging me for TLH. Apparently, listeners were sitting on the server using up time when I was not online. I brought this to their attention by submitting a ticket for them correct. I keep getting the round around about having this bug fixed. As of 5/12/24, the same issue is still happening and they are charging me for services that I paid for and not receiving. These hours add up and it appears that they are not trying to fix the issue. However, they have acknowledge that there is a problem. If they can't resolve the issue, I like for them to say so. This is bordering on false advertisement and I am not going away anytime soon until they either be honest with me or correct the problem. I have also i discussed this issue with the President Jason Stoddard on 3/21/24.

2
Date of experience: Mar 15, 2024

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