I’m writing this with deep disappointment and anger after how I was treated by Ticketmaster UK, OVO Hydro Glasgow (SEC Armadillo), and Live Nation UK regarding The Offspring concert on November 18th. I’ve been a devoted fan of The Offspring since 1995 and bought my ticket the moment sales opened. I live with a disability that causes severe hand tremors, and to enjoy concerts I rely on a small Insta360 stabilizer – a simple, non-professional device that just helps me hold my phone steady. It cannot record video or audio on its own. Despite clearly explaining this and referencing UK equality and discrimination laws, I was refused permission to bring it. Every support channel – Ticketmaster, the venue, and Live Nation – completely ignored my detailed requests and medical justification. This isn’t just poor service – it’s direct discrimination and a total disregard for disabled customers. I was made to feel powerless, invisible, and unwelcome at an event I had looked forward to for months. It’s disgraceful that in 2025, major UK entertainment companies still fail to provide basic accessibility and empathy. Their so-called “disability support” is nothing but empty promises. If you have any accessibility needs, think twice before buying from Ticketmaster UK or attending an OVO Hydro event. They do not care, they do not listen, and they do not respect disabled fans. Shame on Ticketmaster UK, OVO Hydro Glasgow, and Live Nation UK for turning inclusion into exclusion.
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