My husband and I were searching for a lender to help us refinance our pet care business, and after being turned away or brushed off by several traditional banks, we were starting to feel stuck. On a whim, we found Live Oak Bank through ChatGPT and saw they were highly recommended for businesses in the pet care industry, so we reached out.From the very first conversation with Claire Cronin, everything changed. Claire was absolutely fantastic. She was knowledgeable, responsive, supportive, and genuinely invested in helping us succeed. She, along with Heather, Jacqueline, and the rest of the Live Oak team, made what can be an overwhelming process feel simple, organized, and doable.Not only were we able to secure an SBA loan to refinance our existing business, but we were also able to purchase a new building at the same time, something that previously felt out of reach. From start to finish, this was one of the most pleasant and seamless business transactions we have ever experienced. The team made sure we fully understood every step, answered every question, and truly went above and beyond for us.We cannot recommend Live Oak Bank enough. Their expertise in the pet care space, combined with their professionalism and personal support, made all the difference. We look forward to working with them again as we grow and move toward opening our second location.
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