Another disappointing experience from the LFC Store. I genuinely don’t understand how a multi-million-pound business can have such a poor-functioning website — in the world of e-commerce, this has to be one of the worst I’ve ever used.When you finally manage to place an order, prepare yourself for awful service levels. Items take ages to arrive, even if you’ve paid for premium delivery, which ends up being no faster than standard. Customer service takes days to reply (if at all), and returns are painfully slow — around six weeks from sending the item back to seeing the money in your account. You have to constantly chase, with little to no response.They issue “credit memos” instead of refunds, which then take another 5–7 days to process into your bank. When you complain, you’re met with silence — no acknowledgement, no ownership, no apology.It’s frustrating because I want to support the club, but every time I order from the LFC Store, it’s the same story. You end up regretting it. There are plenty of other places to buy official LFC products — and until they sort themselves out, I’d recommend using them.
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