I am extremely disappointed with my experience ordering from the official Liverpool FC online store.I placed an order (Order No: L01003769463) on 8 August 2025 and paid extra for fast delivery, as it was meant to be a gift I needed to take abroad. Instead, the item arrived three weeks late, long after I had left the country.When I returned, I contacted the help centre via the website and received no reply at all. I even visited the store, where staff were initially unhelpful but eventually took down my details and promised I’d be contacted. To this day, no one has reached out to me.I ordered from the official club store expecting professionalism and reliable service, but the lack of communication and support made me feel as though I had ordered from a fake website. For a club of Liverpool FC’s stature, this level of customer service is absolutely unacceptable.I am still waiting for my refund and will not be ordering from this site again unless they seriously improve how they treat their customers.
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