I ordered the new Adidas Home Shirt on Launch day 1st August. The website indicated a delivery between 4th and 9th August. In the end the shirt was only shipped on the 9th and arrived by UPS to Norway on the 13th of August. Ok, not to worry - a short delay due to overwhelming demand for the new kit.The parcel was delayed for 24 hours because LFC put the wrong documents for custom clearance.. Ok, can happen. Probelem fixed, so I'm expecting it delivered on the 13th or 14th of August.. Nothing. I get a message from UPS that I live in a remote area, and therefore it can take a bit longer.. Well I live in the 4th largest city in Norway, and my postcode is not within their extended area listing. Call up UPS and the guy from helpdesk is actually from the same town, but living in Denmark where their customer service is. He confirms that obviously I do not live in a remote area, and promises to check what's going on. Hear back from them 3 days later with info that the parcel has been handed to Bring, the Norwegian equivalent of Parcel Force. Strange, as Bring notified me on the 11th of August that a parcel was on it's way, but there was no entry of them actually receiving the package.Get a new message a few days later (always at 10:00) stating that I live in a remote area. So I contact UPS again who states that I should contact the sender (Liverpool FC Online Store). I do just that and I am told by LFC that they will raise an investigation with UPS and that it can take up to 9 days to investigate. Furious, I have no other choice but to wait.So 2nd of September I contact UPS (having received further "you live in a remote area messages at 10:00) and they inform me that this remote area message is just added by automation to have an entry in the log. I should just disregard it. I contact LFC again and inform them that the 9 days since they raised the investigation with UPS has passed and I am getting tired of waiting.. More promises to help and sort it out is made, and UPS is contacted again. By now I ask for a refund, which they say they cannot give me until UPS have returned the parcel. I try to explain to them that UPS has lost the parcel and that I don't have anything to do with UPS I have a contact with LFC Online Store and I have waited for a month and wish to receive a refund. On the 4th of September I finally get a notification from UPS that an investigation has been started, so who knows what they did when LFC promised me it had started on 22nd. Sunday 7th the parcel is located, and shipping is now underway. I will hopefully get it delivered 1 month after the scheduled delivery date.Liverpool FC Supporter Services have been poor throughout. "Computer says no"/"can't do anything"/"it's the fault of UPS" etc. They had the audacity to send me a survey for the wonderful home shirt I had purchased, I replied with a 1 star review and explained what I've written here. LFC Online Store is breaking the law by not publishing negative reviews on their website. When I asked them why it hadn't been published, they blamed another department and asked me to provide screenshots of the review to prove that I had actually submitted one..... If you have any other possibility, do not buy direct from the club online shop. Still not delivered 1 month and 9 days after ordering. Buy your stuff in the physical shop, or another retailer. This setup is amateurish, arrogant and incompetent. Will never order anything from there ever again.
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