I have had such an awful experience dealing with the LFC customer support team. On August 1st I ordered the new adidas top as I’m sure a lot of people did, hence why there were delays to the delivery which caused the top not to arrive in time for the final at Wembley against Palace which I would’ve like to have worn it to. It turned up a day or 2 after this game, which after opening it I noticed a chip in the printing on the back, this happened to not just my shirt but also my brothers that he ordered as well. I got in touch with the customer support team at the club and the persons first advice was to “iron it back on”! It’s missing not coming away from the shirt, but even so, having paid the amount on the shirt I had and be told by the customer service team to iron it back on is a bit of a joke. You order something from a shop you expect it to come in good condition, especially at £130! After speaking further with the person they weren’t able to offer any other help and suggested I raised a complaint. This took around a week to hear back from and all I could be told was I can return the shirt and have a refund but then I would have to order the shirt again myself, not only this but they cannot guarantee this chip in the printing doesn’t happen again?! So I have to return the shirt wait for a refund which can take 3-5 working days most likely to then order a shirt myself, another 3 or so working days to receive something that they cannot guarantee doesn’t have the same problem as the original shirt! I have asked 3 different people within these teams how can they prevent it from happening again if I go through this process and not a single person has addressed the question, just simply told me that I have a “free return label” and “order a new one from the site” like they’re doing me a favour by offering this? It would not have been as much of an issue if they had offered me some form of reassurance that this wouldn’t happen again but each person just ignored it although it’s happened to 2/2 people in my family that have ordered the shirt. This is one of the worst customer service experiences I have had and it’s really disappointing that it’s with the football club I support considering that we are loyal paying customers and this is the type of service we get from people at the club. Clearly the message I’m getting from them is if you have an issue we will do the bare minimum to help, after that sort it out yourself.
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