Just absolutely treat fans like mugsI have a hospitality ticket to Liverpool v Nottingham Forest. I have read the update and spoke to your customer service teams and quite frankly its unacceptable the approach the club are taking. I understand completely that the stand isnt ready but its so hard to get a ticket that a refund doesnt work. Perhaps if you guys could see the face of a 7 year old when you tell him his birthday present is cancelled and the club can do nothing then you would understand the hurt it causes. We've paid fan cards for 2-3 years and got nothing in the ballots. Weve ended up going for hospitality tickets on his birthday just to get him over for a game this season and this ruining of his birthday is perhaps worse than the £400 we have thrown away on the cost of flights.Simply giving me a purchase credit WONT be sufficient! as i will never get enough games to get high enough up the queue for me and my so to get to a match.There needs to be a guarantee of a ticket in someway. Either a non hospitality one in the future at a regular cost or to another seat in the ground for this match. A simple refund is not useful to me AT ALL!
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