I bought a voucher a couple months ago for Afternoon tea for 2 at Copthorne Tara Hotel Kensington. Several friends went and walked out on account of the place being dirty, the crockery was dirty, stale bread, no saucers cups were placed on plates, no staff, waited ages etc. They all walked out in disgust. There are numerous appalling reviews of this hotel advising people not to go. I decided I would not take my friend & risk getting food poisining or worse & contacted living social asking if they would give me a credit to put towards another offer. You can only contact by whatsapp & they reply after 24 hrs but its a Robot called Walter ! I screenshot some of the awful reviews to highlight why I was asking for credit. After 12 hrs of to & from whatsapp messages I was told that I would only get 50% as I purchased more than 14 days ago but have not received any credit as promised. Surely I am entitled to a full refund as under Trade Descriptions act the goods or services not as advertised. Looks like Ive lost my money, will never use again. Steer clear please !!
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