I am sorry I have to use your services because your services do not meet my expectations at the best of time. You don’t have to investigate this matter to improve your service levels because you have been investigating this matter since 2017 and clearly your investigative processes are not at PAR (play on word there). You do not give your front line call centre agents any power other than to give the same canned response that we will escalate and flag your shipment …and you get the same response when you call every 4 hours. Your company does not respect drivers and their work effort. The best thing we can do is to add a line item that if your broker is Livingston you have to pay layover up front. Hopefully that will compel them to move away from you so you can have breathing room to investigate this matter further.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
