Our experience since then has been disappointing. When it came time to perform their core responsibility—customs clearance—the communication ceased almost entirely.Despite multiple follow-ups and more than ten emails over the span of a week, we received no adequate response. Fortunately, only one of our shipments has arrived so far, but with more on the way, this lack of reliability and accountability is unacceptable.Due to the unresponsiveness and failure to deliver on agreed services, we have decided to discontinue our engagement with this company. We hope they take this feedback seriously and work to improve their communication and service standards.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
