Worst Broker I have dealt with in 27 years of service I would give them a Zero if it was a option . Unfortunately I have two clients that use them. I almost always have to call and remind them to do there entry . I am pretty sure I am there safety net for getting there employees to do there job. I do my side of the entry and send the info to them. Wait 5 to 6 hours with no entry done. Phone then get the same info every time from there call Centre who is not in the same building or anywhere near the team that does the reviewing . In other words there are no answers of assurance from there call Centre other then they are going to send a email to there team and wait for there answer. From here it could be cleared in a hour to 4 hours I assume to the amount of people working at that time or other people’s entries they forgot to do. When they got Hacked or there system was down for a week and could do any entries . This was the end of 2022 or beginning of 2023 I was promised shipments to get cleared which did happen for days. I stayed up all night for fine entry phoning every hour being promised a form to get it across with out the entry done. Was informed at 6:00am the next morning that they stopped issuing the form as they were able to do entries again. I also was informed that they would be going through the entries as they came in. The entry was finally custom certified at noon. Shipment was already 6 hrs late and to boot the driver ran out of hours. After staying up all night following the shipment for my customer I had to do the load with no sleep. The client used Affiliated Customs prior to that . With any problems the shipment had I would them, be talking to the person fixing the entry. It would be a 5-10 min call and when I hung up the shipment was customs certified and ready to cross the boarder. I have dealt with Livingston for multiple years now and nothing has changed. Also when you have dealt with them for a while they become predictable as they keep making the same mistakes . If you are able to use another broker I would.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
