Their customer / driver line is a call centre manned by people unable to affect anything. All they can do is provide you with the very same status as you are seeing on the online tracker. We have had to assume thousands of dollars of loss due to driver being delayed at the border. I sometimes have to send up to 20 loads a day through their system and inevitably one or two get tied up for some obscure reason that is not available on the online tracker. Asking for a Livingston representative to call is useless. Asking questions of those answering the phone is useless. I dread finding that they are the broker of choice.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more