St Stephen NB & Houlton ME offices are our saving grace! We have had many problems in the past with Livingston and often do not get a response, but, thankfully, the St Stephen NB is watching out for us. The St Stephen office is terrific and I would give them 5 stars for all their hard work. Other teams, and locations, I find lack severely in responding to emails, answering the phone, or, even bothering to reach out to us if there is a problem.We often do not know the Livingston team or email of crossing point to reach out directly for help and the call centre is of little use (the call centre script & working knowledge of Livingston’s role needs to be revamped). If the team would do their job in a timely manner for both the US and Canadian side we would not have to bother them. Some teams have gotten better, but, it is usually only after we get the customer involved. E-Log and customer delivery requirements/expectations have become more demanding and challenging for our drivers. Livingston typically seems to have a difficult time to process in a timely manner, which is important when our trucks load close to the border; we have often had processing times over their three hour time limits. We would prefer not to have to reach out to supervisors, direct Livingston offices and our/your customers, but we are often left with no choice when we are trying to satisfy customer expectations and E-Log requirements.We look forward to seeing improvements.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
