I have had extremely poor service. The last shipment it turned out they needed my SFCR License, which I had, but wasn't sure the process in how it would be utilized. I had e-mailed prior to scheduling the shipment to see if there were any documents they needed that I had yet to provide. I received no response. After the shipment was on route, I learned from the trucking company they were trying to reach me. Oddly, the trucking company had no issue reaching me. I called Livingston immediately, and I was given an e-mail address to send the SFCR License to. I should back up and state I'd sent the PARS and associated paperwork a few days prior. At this time I asked if I'd missed anything, and to please advise me. Now the matter was getting fairly urgent, and I called immediately and reached David, a very nice customer service rep. He gave me an e-mail address to send the document to, and eased my mind that there was no reason to worry. There were still several hours before the driver would reach the border. The next morning, Livingston refused to authorize clearance at customs claiming they had not received the SFCR License. I called and was given the same e-mail to send it to. I did. More hours passed; more phone calls and e-mails. The driver was kept waiting at the border for SIX hours! Finally, a customer service rep told me the e-mail I was sending it to was a generic mailbox and it doesn't get checked! It is the e-mail THEY told me to use! Due to this delay caused by Livingston's ineptness, I received an invoice for an additional $600 from the trucking company for the delay at the border. I've paid the trucking company for the delay, but have refused to pay Livingston until they resolve how and why this happened. I have repeatedly reached out to Livingston, and have been told I need to talk to my direct contact, who won't return my calls. E-mails have gone unanswered. This is the second time (out of 4 shipments) that I have had a major issue. I will not be using Livingston again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
