I am writing to express my dissatisfaction with the delivery process for my recent order. While I understand delays can happen, the lack of proactive support and accurate tracking information made this experience unnecessarily difficult.Despite reaching out to your customer service, I was only provided a tracking number and left to navigate the situation with Aramex on my own. Contacting Aramex was time-consuming, requiring extended wait times and unclear tracking updates. Ultimately, I had to pick up my package directly from their depot, which is far from the seamless service I expected.I believe that, as a retailer, it is your responsibility to ensure the delivery process is handled smoothly, or at least to assist more actively when issues arise.I hope you take this feedback into account to improve future customer experiences.
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