I have had an issue with this company since placing my order on 0ctober 12,2024.I cancelled the order by emailing the customer service after the phone number on their site had a message that reg phone is not in service.Next I got a PayPal notification saying my credit card company payed them through PayPal.Then I found out the order was coming from China.I received a email back saying my order would be cancelled.Then I kept updates on the order progress.I kept telling them I had cancelled the order,they said they would check into it and get back to me.Then I get a message saying that the order was shipped.They said someone in the company missed the notice to cancel the order and offered me a 25% credit o keep the order.They said the return freight would cost too much to send back.I told them that I didn’t want the order,thats why I cancelled it.I continued receiving shipping updates and when it got to the port in New York I told them to stop the order there and return it to their company.Received no response.The company did nothing to stop the order.About a week later the order was in transit to my home.I have received the order I cancelled.They sent me a message asking if I liked the product and once again I told them I had cancelled the order and they need to set up a return process.once again they offered me a 25%refund to keep the order I didn’t want.I contacted my credit card company to get my money back.They put a freeze on my card and was told they would open a fraud case against LKH.After receiving the order they closed the fraud case,and opened a dispute case against LKH.After a week of no resolution my credit card company said to communicate with LKHand try to resolve this issue.I told them I have been trying to resolve this issue but they refused to provide a return label.So after all the LKH runaround I told them i would accept their 25%credit and keep the order.So as of today,January 31,2025 the 25% credit still hasn’t been received.Both actions my credit card company took against LKH are closed and according to my credit card company they have received their money,but I am still getting the runaround from this company.
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