On my trip to Leeds on Friday 28th November (first class), I was informed there was no food available as soon as I boarded. I then waited 45 minutes for a drink, which only came after multiple requests from passengers. The return journey on Sunday 30th November was the worst I have ever faced. After being informed of disruptions, I received notification that the train was canceled, yet just 15 minutes before departure, the train was leaving as scheduled. I had trouble accessing my first-class seat and was told by staff to either board or miss it. The train was so overcrowded that accessing the toilets was impossible, creating an unsafe environment for everyone. To add to the frustration, the train manager announced that there were passengers from multiple services aboard, yet still asked people to move to vacant seats at the other end of the train. It’s concerning how so many were allowed to board.
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London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route.
We operate 155 services a day and help more than 19 million passengers reach their destinations every year. For further details on our train times and fares, please visit www.lner.co.ukSee more
