In November 2023, I booked and traveled first class return from Newcastle to Kings Cross with my grandson as a treat after my wife's passing. Our trip was delayed due to an incident on the tracks. By the time we returned to our carriage, our reserved seats were taken. I managed to find a seat for my grandson, but I had to stand the entire way back. Despite staff seeing my disability, no assistance was offered. By the time we reached Newcastle, I was in severe pain, which lasted for days. Based on reports about the treatment of disabled customers, I feel like we are just seen as a problem.
Claim your business profile now and gain access to all features and respond to customer reviews.
London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route.
We operate 155 services a day and help more than 19 million passengers reach their destinations every year. For further details on our train times and fares, please visit www.lner.co.ukSee more
