lner.co.uk

2.5
2.5 Based on 392 reviews

London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route. ...

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Exemplary service by catering staff on LNER train

Travelled from London Kings Cross to Edinburgh with my toddler granddaughter - catering staff (Sam, manager) went above and beyond when I was unable to order a cup of tea to my seat. Not only did he give me sandwiches, crisps and a Diet Coke as a very kind gesture, he later appeared at my seat with a cup of tea and a packet of biscuits - what a kind and thoughtful man and a credit to LNER, along with his colleague, who was equally thoughtful. Train was also on time and carriage was clean and comfortable.

5
Date of experience: Aug 05, 2022

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Business Details

  • London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route.


    We operate 155 services a day and help more than 19 million passengers reach their destinations every year. For further details on our train times and fares, please visit www.lner.co.ukSee more

  • email customers@lner.co.uk
  • call 03457225333
  • language https://lner.co.uk

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