Their website states: The whole process is handled by a Loads of Stone member of staff at all stages which can give you the peace of mind that the job is being done correctlyThis isn’t true. They contract out their deliveries to companies who really don’t want to deliver the stone and will find any excuse to say that you have ‘refused delivery’. Our stone couldn’t be delivered because we have a gravel drive. There is an irony about being unable to deliver stones because of….stones! We didn’t refuse delivery - they refused to deliver.The website also says:with fantastic customer care you are in good hands.This isn’t true either. Our stones weren’t delivered so now we are hundreds of pounds out of pocket with no stones. I have phoned the company on many occasions. There is never anyone there. A message assures you that your query will be answered the following day but that isn’t true either. I have had no response at all since the delivery company took my stones back.UPDATE: Following my review I was contacted by the company. Apparently the customer contact number should be active and answered but it has reverted to an older system. I spoke to Emma and then Denah who was amazing. It was her day off but she still took time to try to help me get the stones delivered. Eventually it became clear that their delivery company was not going to deliver onto a gravelled drive, so I was refunded my money. Great customer service in the end but unfortunately still no stones. They were bought elsewhere from a company who offered next day delivery and happily drove onto our driveway and delivered onto our property without an issue.
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