Ordered stones at the end of March. Website said 3-5 days, but it took a week for a dispatch note. Paypal had defaulted to my old address so I rang the courier who stopped the delivery and told me to get in touch with Loads of Stone to reroute, I did and they duly actioned it. 2 weeks later nothing had arrived so I chased, no response, a further week later I chase again and no response. I placed the order on the 23rd March, it is now the 5th May, and I have had no response from this company since the 21st April. I have opened a PayPal dispute to try and get my money back.
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