The employees at Loancare must eat nasty pills before arriving at work. They have the meanest customer representatives I have ever dealt with. They are unknowledgeable and rude. But perhaps that is to be expected when we as customers do not have the option to change loan servicers. Escrow dept has NO idea what Insurance dept is doing when dealing with the same loan. I asked for notes to be put in file and they do not get there. I asked for escrow to be reviewed and NOT make insurance payment because I paid it myself. 2 weeks later the buffoons pay it. They claim all calls are recorded but when asked to review the call, they decline. Why? Because they know they are rude, incompetent and would be retrained or fired for treating "CUSTOMERS" the way they do. Pitiful excuse of a company.
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