My home loan was sold by Rocket Mortgage to LoanCare. I will never forgive Rocket Mortgage for doing this, because LoanCare is so so so terrible! First, let me say I always have paid my mortgage on-time and usually for a little more than I actually owe. I have never been late and never underpaid. Rocket Mortgage serviced my loan for approximately 6 years and then sold it LoanCare.LoanCare, for those who don't know, are both a loan management agency AND a Debt Collector. All communications from LoanCare include a notice that the communication: TO THE EXTENT THE FAIR DEBT COLLECTION PRACTICES ACT (FDCPA) ISAPPLICABLE, PLEASE BE ADVISED THAT THIS COMMUNICATION IS FROM ADEBT COLLECTOR AND ANY INFORMATION OBTAINED WILL BE USED FOR THATPURPOSE.If you call LoanCare to discuss your loan, you will hear a recording telling you that they are debt collectors and the line will be recorded in order to collect a debt.Responsiveness so far from LoanCare is terrible. There is a reason they have such low reviews on most sites. Unless you feel like dealing with Debt Collector, stay far away from LoanCare. I would also recommend staying away from Quicken Loans/Rocket Mortgage. They just may sell you loan to LoanCare and stick you with a bad company.
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