This company is a complete scam. I wish we were in the position to refinance at a higher rate just so we can work with a different mortgage servicer. We began the process of a loan modification and after completing all their requests on time and without error, we were awarded the modification, only to later call and be told that underwriting was missing a page a from our packet, and they are now planning for foreclose on our residence. Not one time were we ever notified of anything being missing from our packet (via telephone or in writing). We've called countless times and spoke to various reps (who by the way always provide conflicting information) and were always quoted the modification amount when calling to make our mortgage payment. If we weren't approved for the modification and underwriting was missing a page, wouldn't they have told us that when we called to make the payment or at least give us our regular mortgage amount as the payment amount??? However, after reading other reviews, we see that this is their scam; they wait for the 6-month mark and make up lies so they can enter your property into foreclosure. Apparently, from what our attorney says, many unlawful businesses do this as a way to double dip (foreclose on your home and take the equity and whatever thy can get for the sale price and then leave you with a large bill). We are taking immediate action to put an end to this. We've contact the CFPB, HUD, and our state consumer protection office to assist in the matter. We have also reached out to our local media outlets to raise awareness of this injustice. We recommend others do the same.
Claim your business profile now and gain access to all features and respond to customer reviews.
LoanCare builds innovative solutions that get results. Let us tailor a subservicing program for you. NMLS #2916