I paid my mortgage online August 3. The funds were not withdrawn from my account. Whenever I looked online to see payment status, the website was down for maintainance. I mailed a check for the same payment mid August. Despite being in receipt of the front and back of a check, endorsed and cashed by LoanCare, as well as an unadultered pdf from my bank showing a positive running balance before and after the transaction as requested, and a promise from LoanCare that there would be a "decision" Sept 6, my account is marked delinquent, and as such I am unable to make payments online or by phone. I spent $60.00 to western union a third August payment to them on August 30 just to avoid a credit impact. There have been countless telephone calls and emails with no resolution. As of Sept 11, my account has not been credited and there is no indication of how to proceed or when their investigation might be completed. Im struggling to understand why I would mail another payment to a place that still hasnt found the last one. I am also wondering how common is the practice of a debt collector to refuse funds that are being offerred. I sure wish I had read the reviews here, but since I had no input into who bought or serviced my loan, it would not have made a great deal of difference. I am just absolutely fascinated by this process of no control over who handles my largest financial matter or requirement for them to be competent or communicate. Loancare has given no indication of regret or urgency on their part and does not seem to care to resolve this. It is just crazy to me that I made a payment, have the receipt, it is not acknowledged in a timely fashion, but LoanCare gets to unilaterally charge fees, affect credit scores and keep their job. My whole life, I thought a check was a receipt of a transaction. I had no idea that you could cash a check, deny receiving it, and refuse to acknowledge proof of recipt. I feel like if I was the one that was trying to extort an extra payment or requiring payment in a certain way that occurrs large fees, it would be some sort of fraud. I also thought LoanCare had a fiduciary duty to act in my best interest, a responsibility to minimize costs of servicing my mortage and an obligation to provide assistance when requested. Good luck, everyone.
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