For the life of me I don’t understand why Loancare is so incompetent. I have a great deal of patience as I have been in the mortgage industry for over a decade and I have seen a lot. This is why I stay on top of my mortgage. I got laid off in March so I had to contact them regarding my different options. I already know how they operate so I made sure I stayed on top of them throughout my moss mitigation proceeds. Customer Service NEVER knows anything and continues to give incorrect information. I asked probing questions and asked for clarification because I knew they were wrong. I asked to speak to Loss Mitigation they advised me that they could never transfer me which was also incorrect because 1 day I finally was transferred and even they probably incorrect info. So now my loan is a month behind and I have paces BBB and CFPB complaints and nothing. Even still calling Customer Service and them still giving incorrect information. I am submitting a complaint with the Attirney General today and will have to spend money I don’t have on a lawyer now for one little payment that they will not correct that they can. With all the FCRA and CFPB violations this company has recently had I don’t understand why they are still in busy and companies are allow them to subservice their loans. It’s ridiculous.
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