My daughters collection was a day late with the result she had already flown home. They left items behind in her accommodation and had to do a return trip. Delivery now also a day late, so far….. so have a daughter in a flat with no beddings utensils and minimal clothing. No e-mail thé day before on either occasions as promised and only an email on day stating they would be late. Have been unable to contact them by telephone on both occasions collection and delivery. Also no reply to messenger message. Communication terrible and service terrible only redeeming feature is the easy to use website. Harry was very apologetic, agreed my complaint was justified and promised to work on communication issues, he also agreed to the refund requested. They ensured my daughter had her boxes the next morning before she had to leave for an appointment. However when checking the delivery 4 boxes were missing. another apologetic email and text promising to locate the boxes that day and get them delivered ASAP. One full working day later not even and update received to say they have located the boxes. Once again feeling disappointed, let down and now angry
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'We are a student-led storage company that was set up with the aim of providing an affordable & personable service for students that either aren't able or don't want to take all of their belongings home over the Summer months. We provide boxes for you to pack your items into, we then return to collect your items, store them over the Summer and return them right to your door when you get back to university!'
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