My experience with LocationAuto in Morocco was one of the worst I’ve ever had with a rental car company — and I urge others to avoid them completely.To start, I booked and paid for an automatic car, which cost nearly three times more than a manual. Upon arrival in Agadir at 10 PM — after a long day of travel from the UK with my 7-month-old baby and wife — I was casually told they didn’t have any automatic cars available. No apology, no solution. I was simply handed a manual car and told that’s all they had.At that time of night, exhausted and with a baby in tow, I had no choice but to accept it. This was my first sign of how unprofessional and disorganized this company is.Unfortunately, things only got worse.During the very night, the car while parked on the ramp of my airbnb property was vandalised. I immediately contacted the local police and my insurance company to begin a claim. They asked for two documents:1. A clear, unobstructed copy of the rental agreement2. A properly dated repair invoiceI contacted LocationAuto multiple times, both directly and through the booking site (DiscoverCars), but they consistently refused to cooperate. The rental agreement they provided was partially covered by the receipt, hiding essential details. When I asked for a proper copy, they refused. The repair invoice they sent was dated before I even arrived in Morocco — completely invalid. Even after further requests, they sent another invoice with the wrong date again.All communication was through WhatsApp, and since no one spoke English, I had to use Google Translate just to communicate basic requests. Most of my messages were ignored or left unread.Because of this negligence and complete lack of cooperation, I was unable to submit my insurance claim and had to pay for the repair out of pocket — over £400.This experience not only caused unnecessary stress and wasted time on my trip, but it also left a lasting sense of frustration and helplessness — all while traveling with an infant.Do yourself a favor and stay far away from LocationAuto. If anything goes wrong — you’ll be completely on your own.Oh and one of their employee 'Saeed' asked me for a £10 tip promising to send me the correct document which I did but obviously he didn't send the correct document.
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