Rented a car with full insurance package and road side assistance. We had a puncture the first day, but they refused to help us, stating "you have to fix it yourself". Had a local call them, but they wouldn't talk to him, saying I coud write them on WhatsApp. I did, but only got rude answers back - basically they thought it was my job to handle and fix it.The car was really banged up. The warning light was on - they said "no problem for you, don't worry" - hard not to.When dropping of they tried to get us to pay for fuel (even though I returned with same level as when picked up), cleaning and washing. I refused, and they accepted after a while. Cleary trying to scam me for more money.
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