Stay far far away. We purchase a lamp for 400euro a few months ago, it took along time to arrive, i asked after a month or so when it will be here and they said sorry there was a public holiday...(for a month?) and then the same day i got tracking information..Lamp arrived broken, which makes sense as it obviously came direct from China, and honestly just seemed very cheap and asked to return it, they declined to accept a return and that they must let their supplier have a chance to correct the issue and replace the item, i said weird but okay.. so i just return it when i recieve the replacement? anyway i recieved a replacement PART not a replacement lamp, which normally would be okay apart from the replacement part had cord and wiring, i was expected to take the blind apart and put it all together myself, complete madness. I emailed them explaining i have the replacement part and would still like to return, they then emailed back "why would you want to return when you have a replacement part"... clearly didn't bother to read the email thread..im not sure if Lieke is a bot. Anyway finally got the return address, they make you pay for your own return and take responsbility for it, even if the item is damaged and not sufficently replaced or repaired. Anyway PostNL lost the package, Loft31 refuse to refund because they claim they repaired the blind by providing us a part which we just clip on (not remotely true, not nice to try and gaslight your customers) - never dealt like a company like this before, it is clear they won't be around long. Anyway, stay away.
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