Hi,Like many of us here, I am also a victim of this store. All they do is lie. Actually it is not even a store, probably it is just a someone doing dropshipping, trying to rip off people and unlawfully withholding their money. I’ll explain what they did to me but first I would like to guide people who suffer from this store. You should be the one of them considering you are reading here. Please do the followings:1.Reach out your payment service provider:Reach out your bank, IDEAL or the service you used for payment such as klarna. And then report your victimization and explain what they have done to you. I did it via IDEAL. If you too, go to ideal website and fill in the contactformulier. Make sure you mention “Chargeback” in your complaint text. Add /contactformulier to the IDEAL website URL2.Reporting to ACM ConsuWijzer:Go to consuwijzer nl website and report about this store. Make sure you confirm your report by clicking the link in your email. If they receive many complaints regarding the same store, they have a right to intervene. Add /doe-uw-melding-bij-acm-consuwijzer to consuwijzer nl website URL3.Reporting to police:Go to politie nl web site and file a police report. The aid system led me to file a report so it does the same for your case in my opinion. Add /slachtoffer-van-internetoplichting-doe-aangifte to politie nl web site URL. Politie is really responsive on this. They already responded my complain and now I am in communication with politie. You can mention the name of “Sam” who is supposedly the shop owner.4.Informing Shopify and Stripe Technology Europe Ltd:The store uses Shopify infrastructure. You should let Shopify and Stripe know that LOFT31 unlawfully does the business.Link for Shopify:shopify [dot] com + /legal/tools/report-an-issue/report-a-merchantLink for Stripe Technology Europe Ltd:Stripe [dot] com + /en-nl/complaints5.Make sure you report LOFT31 to Fraude Help Desk by fraudehelpdesk [dot] nl6.Read the following pages. You might want to do something by yourself:Rechtspraak [dot] nl + /English/Dutch-legal-proceedings/consumer-purchasesConsumentenbond [dot] nl + juridisch-adviesThe actions given above are too critical. We need to increase the number of complaints regarding LOFT31. Also I am collecting the complaints of the victims so we can take collective legal action. It is more impactful to move together than individually. This kind of business should NOT be in EU market. So please fill the following form. forms [dot] gle + /PY1ATBrt1VQuynCr8I’ll keep my complaint short. They explicitly lie to me. They don't accept the return by asserting the followings:1.Products with discounts are not eligible for return:It is funny that this is not even written on the return policy section on their website. Even if so, it is illegal to force this.2.Cancellations are only possible within one business day:Another lie. I sent the cancellation email literally 20 mins after the purchase. You will see that in the email thread. If what they meant is not cancellation but return, it is also illegal since the 14 day cooling off period applies to online purchases as per the EU consumer law. Their policy cannot be above it.I encourage you to read all email traffic I have with LOFT31 so you can all see how they play.drive [dot] google [dot] com + /file/d/1aAppm_sGkZfuaTAOwhqXpQ8WFr9yBWZPRegards,
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