DO NOT WASTE YOUR TIME! Sharing my saga below if it can help deter you from purchasing from this company. I ordered lights from Loft31 in early October, with an original delivery time of maximum 6 business days. After a week of not receiving any shipping update, I reached out to customer service. They were quick to respond, but not of any help. For a month, they indicated that the lights would be “shipped soon”, though would not share any timeline or tracking information. When the lights eventually did arrive a month after originally planned, they seemed to be delivered from a drop shipping company as the quality was no where near what it seemed from the website, including chipped paint, scratched metal, and overall cheap feel (which did not seem right for almost 200 euro/light). From there, we tried to initiate a return, and after a few weeks of back and forth, we were given return instructions and shipped back the lights (keeping in mind return shipping costs are not covered by Loft31). Two weeks later, the packages had been delivered back to us, as the return address that I was given was an “old return address”, and the packages were never collected. I am now trying to re-return the lights but am told that as per policy, they are only able to send replacements for damaged lights, and we can discuss a return after the new lights have arrived (contradicting to the previous return process that I had already gone through). Now, 1. I have already purchased and reinstalled new lights in the two months that this conversation has been ongoing, and 2. They are sending me lights that I have clearly stated multiple times that I am going to return again anyways, and 3. I am now left with paying triple the return costs if I want to get a refund for these damaged lamps - 4 packages in total (2 damaged x 2 new, in addition to the 2 damaged that I have already tried to ship back once).
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