Avoid this seller at all costs. We purchased a lamp for 400 euros a few months ago, and it took an excessively long time to arrive. After about a month, I inquired about its status, and they mentioned a public holiday... for an entire month? On the same day, I received tracking information. The lamp arrived damaged, which was expected since it seemed to come directly from overseas and appeared very low quality. I requested a return, but they refused, stating that their supplier needed a chance to resolve the issue and replace the item. I found this odd but agreed to wait for a replacement. However, I received a replacement part instead of a new lamp, which was problematic since it included wiring and a cord, requiring me to assemble it myself—utterly ridiculous. I emailed them to explain that I still wanted to return the item, and their response was, "Why would you want to return when you have a replacement part?" It seemed like they hadn't even read my previous messages. Finally, I got the return address, but they expect you to cover the return shipping costs, even for damaged items. To top it off, the shipping service lost the package, and the seller refused to issue a refund, claiming they repaired the item by sending a part that merely clips on (which is far from the truth). I've never encountered a company like this before, and it’s clear they won’t be around for long. In short, stay away.
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