Flight was delayed due to a technical problem and after eventually arriving, we were over the 3hrs for a compensation claim. Put the claim in and was informed it would take 28-days to reply, ended up being 55-days, and they informed me that I was not entitled to the claim as per their policy. No explanation given as to why my claim for compensation was declined. I am now having to take this up with the CAA. They are just hoping I give up, but I will see it through out of principle. I put in a complaint via their website, and was informed it would be 42-days before they replied to my complaint. Shockingly bad aftersales care from this airline. I have reduced my flights with them to once a month, so this will cost them over £3k over the year, which is pretty short-sighted for a £220 compensation claim that they are liable for.
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Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty.
As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.See more
