I have had an extremely disappointing experience with Loghouse.ie. I ordered a barrel sauna in September 2024, but the unit delivered and built was entirely different from what I had ordered. I also paid for a stove, which was never delivered. I was forced to supply and install one myself to make the sauna usable, yet I was never reimbursed or refunded—despite having paid in full for a stove that Loghouse failed to provide.Key Issues:- The sauna was the wrong size and layout, not matching the specifications in the contract.- The stove and chimney that were initially provided were off-brand, different from the make and model specified in the contract, and lacked the legally required CE certification. Loghouse later removed that non-compliant stove but never followed up with the correct unit as agreed in the contract. Nor did they issue a refund or reimbursement for the stove I had paid for but never received.- Broken and chipped timber boards were used in the construction, with visible damage poorly patched with filler afterwards.- The wrong external door was supplied, and the internal sauna door doesn’t meet manufacturing standards or close properly.Despite these major issues, Loghouse refused to meet me on-site or take my phone calls, insisting on communicating solely through email only. After three months of back-and-forth emails, they eventually agreed to fix the problems and provide a partial refund. However, they failed to follow through on either commitment and have since ignored my correspondence.Loghouse has consistently broken Irish and EU consumer laws, and their refusal to address these issues or honor their contractual obligations is unacceptable.I have given them every opportunity to rectify the problems, but they have left me no alternative but to leave this review as a warning to others. I would not recommend this company to anyone. Proceed with caution if considering doing business with them.UPDATE APRIL 2025: After I posted the above review on google in Jan 2025, Loghouse reached out and promised to address the issues and provide a partial refund. I agreed to their proposal in good faith, despite it being the same offer they had previously made but never followed through on.Unfortunately, after accepting, I have been ignored once again. I’ve sent several follow-up emails which have received no reply.To date, none of the agreed remedial works have been completed, no refund has been issued for the stove that was never delivered, and no communication has been provided. This experience has been consistently frustrating and disappointing.I truly dislike leaving negative feedback. However, I feel I have been left with no choice —Loghouse has demonstrated nothing but avoidance, delay, and a lack of professional accountability.Despite numerous attempts on my part to resolve the matter amicably—including offering to meet in person and providing detailed documentation—they refused to take my calls and insisted on email-only communication, which has ultimately gone nowhere.I’ve made every effort to give Loghouse a fair opportunity to make things right.I hope this review serves as a clear warning to others considering using this company. Proceed with caution.
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Log Cabins for sale in Ireland. Irish leading log cabins and log houses company. We use only top quality materials and deliver and assemble national wide!
