Login.gov is an embarrassment and should be disbanded. They should get zero stars but that is not an option. The date of my experience is the entire month of January - I spoke to five live representatives (the trick is push 1,2,1 and then wait for one to come on the phone), but don't expect for them to actually help you because they are reading from a script. My issue is that they could not authenticate me because I retired and changed my mobile phone number and email address. The last three reps said that there is no fix or workaround and one even recommended I go to the SSA office and have them read me my letters. I tried with ID.me where they can authenticate by documents rather than a second mobile phone number. It took me two hours but they did it. Don't waste you time with Login.gov, they are worthless.
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