It continues to be a daunting site: It's for citizens, many impaired, older not computer literate. There is absolutely no need for the number of steps required to prove one's identity. It not dealing in financial transactions much as a bank which must safeguard peoples' money. Noting the paucity of good reviews, there are more than enough concerns for the masters of the site to take notice and simply the process. To continue to do nothing is unacceptable.
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