As leaseholders in a small block of flat we are compelled by the leasehold agreements to be directors of a management company to maintain the property. This means every resident has had to try to negotiate the appalling identity verification process. We don't have the money to pay solicitors and lawyers to do this for us and some of the residents are not particularly IT literate. The process is appalling and constantly fails with at best ambiguous guidance on how to complete the process. Even if you've managed to do it the site sends you around in circles to find the damned verification number. We're also entirely sure that at some stage all the personal details and passport copies we've been forced to give them will be hacked. And the worst thing is they've just created an enormous burden for small businesses but will do absolutely nothing to catch the criminals.
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