Most convoluted, useless website of all time. Makes you verify the same information again and again and AGAIN. Website is incapable of parsing basic data entry fields like name and address, causes internal errors and sends you through a loop of useless help desk articles or trying to confirm your name and address again. I've been waiting close to an hour on the phone for an agent to help with no end in sight. Refuses to accept passports as valid IDs even though it requires a higher burden of proof to obtain them. I need my ID verified so I can download my DD214 while it's still accessible on VMPF but this garbage website (that I am willing to bet my savings account was programmed by H1B visa holders) is holding me hostage in the process.ETA: After being on hold for an hour and a half my call was finally answered and I was told this has been an issue for about the last hour and a half (the exact time I was waiting for an agent to answer my call) and I should try another day to verify the info on my state ID to generate the barcode for the post office. Monumental waste of time and government money. There should be an investigation into how this website is being managed.
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