I've been trying to get into my social security account periodically since 2020. I've tried for the past 6 months on this site and tried the other option they offer to verify my identity. They weren't able to identify my phone number, even though I responded to a code they sent me. Today, I tried to fill out the form so I can go in person, but they insist that the info is wrong. It is correct. I spoke with someone from the office months ago. They couldn't help me, but verified the information I was giving them was correct. They should change the process back to sending a code in the mail because if there is a glitch or mistake in their files, the current process is inefficient. It's inefficient because I can't go in person or online to self-identify, and no one could help me when I called.
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