Previous system used for years to pay federal tax owed. Never a problem. After this new system was initiated, it was troublesome. It appears there are two different "systems". The first is to gain access; ID codes (which did not appear to work). This prompted a call to customer service (multiple options). A half hour later I reach actual agency who is to receive the payment, so I give all the relevant information and succeeded. Each of the two times it took at least 30 minutes or longer. This had been going on for at least six months and no explanation. It is as if a firewall has gone up between the customer and any government agency connected to this system. I am apprehensive about the Social Security Administration adopting this system.
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