This agency is by far the dumbest government agency I've had to deal with. Served in my beloved Corps. Got out 20 years ago. I have friends that have recently convinced me to apply for benefits. However It seems that l had created a profile with a different phone number decades ago which I no longer had access to. According to their process, I was going to receive a letter in the mail. Letter received, followed the instructions through the web browser and received an error code. When I spoke to Paula with Login.gov on 12/20 she said that someone will get in touch with me but could not specify date or time I would be receiving this call. It's now almost March and I haven't received a call back. I gave them a call this morning. They now have an automated message saying that if you no longer have access to the phone number on the account, that you have to delete it. How am I going to delete an account I can't access. Furthermore, to drive home the point, I could have easily threatened them so they could send the Feds, easily getting verified huh? Buncha DERPS.Typical government procedures to make account recovery and changes such a cumbersome process. While they give money hand over fist to illegals. JFC.
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