I purchased one pair of glasses from London Mole because I loved the shape of the frames. A test purchase to buy more.They came, they were great and what was advertised, on closer inspection the arm on the frame was loudly clicking only on one side and when open it actually rolled vertically between your fingers which the other side didn't. It made me feel like there was something wrong and that the arm of the glasses was going to detach. I sent them back. Now to purchase is £15 + £3.95 delivery. The return cost was also £3,95. When I eventually had a refund if £15. Where was my refund of shipping costs that they had charged me to send, and then return their faulty goods. I complained. Only to be told return costs are due to the customer. This breaks customer trading rules if the goods are faulty . After complaining yet again they refunded the sending to me shipping costs. And nothing else. Now I am with no glasses that were sub standard and faulty that I returned but I now have the debt of sending them back to them of £3.95 at my expense. No goods and £4 down. Not a great buy Is it.
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