Awful clinic, wish I had read the other reviews! I had the same experience as someone else on here- £175-195 per acne consultation with each lasting less than 5 minutes. My first consultation the doctor didn’t even look at me, just prescribed Roaccutane and didn’t take time to properly discuss my dose or the risks. For example, she didn’t tell me I couldn’t drink alcohol for the 8 months (can cause permanent liver damage) or explain whether it was safe given my severe peanut allergy. When I picked up the tablets the box says ‘not suitable for peanut allergy sufferers’. I made multiple calls and sent emails asking if it was safe for me to take the tablets, but the clinic took forever to get back to me. This lack of communication was dangerous and they didn’t apologise. They also made mistakes with my forms and said they had misplaced them, so I had to fill everything out again. When booking appointments via phone I spoke to different receptionists who didn’t communicate with each other and did not write down my appointments or get back to me.I sent a complaint to the manager who spoke to me and said they had to fire a receptionist as other patients had the same issue. She didn’t offer a solution. She then said my doctor was upset with ME for my complaint and that they would have to change my consultant. This was when I was already at the clinic and had been waiting for an hour… they sent me home without my appointment because the doctor was ‘so upset’ that I had complained the appointment was only 2 minutes long. So unprofessional. The following months I had another consultant who couldn’t understand me, I had to have another member of staff explain to him what I was saying and I had to read out the ingredients of medications to him because he didn’t know what was in it. And every time I tried to make my follow up mandatory appointments, the communication was still awful, with no one answering the phone. The consultant was also late to an appointment and they kept trying to change my time- not what you expect when you have to pay that high a fee and are told you will be charged if you’re late/ cancel yourself.Overall, I spent over £1000 and I’m really not sure what for- I’m a student who had saved up a lot for this and it’s clear the clinic doesn’t care about patient’s welfare at all… just the money. Don’t go here.
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Excellent Local Reputation, London Dermatology Clinic - Harley Street Clinic, by leading Private Dermatologists Of London. CALL NOW 02070303370
