I wouldn't use this company again, was a negative experience overall. They're not a 'London health company' to begin with, but are from Birmingham and moved to East London (had I known this I'd have avoided them due to negative past experiences but that's personal preference).
The kit was slow to arrive, and arrived on a cut off day (their available days to receive the sample are fewer than other companies, being only monday to wednesday). So it took long to be able to even send off the kit which is something to consider if you need fast results. This isn't a fast service.
The kit itself is difficult to use and you may require a venus blood draw to get help getting enough blood, this part isn't a fault of the company.
The instructions to send off are a bit convoluted and it mixes tips on drawing blood with registering the sample, which can cause delays as seen in a number of reviews. There are ways this can be improved.
Staff mostly come across as blunt and a bit rude in email even when you're polite.
Only positive is the results seem thorough enough, so the lab side of this operation doesn't seem to need any improvement.
I'd use another service in future, Optimale for instance.
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LHC Medical Lab is dedicated to helping you take charge of your health. Whether you want to improve your overall wellbeing, stay proactive about potential health concerns, or simply understand your body better, we’re here to guide you. Our goal is to make health monitoring simple and accessible through a wide selection of reliable, confidential blood tests and health checks designed to give you the answers you need.
We offer a variety of easy-to-use home test kits, designed for convenience and privacy. Simply collect your blood sample at home using the kit provided, send it to our laboratory, and receive your results within 24 to 48 hours of sample arrival. Everything you need is included, making it a straightforward and discreet way to stay on top of your health with fast turnaround and trusted results.See more
