If you read the reviews for Eastpak you will see that they have zero customer service. When the combination lock on my case jammed whilst on holiday it had to be forced. Eastpak refused to honour the so called guarantee but London Luggage replaced the case without question. Their sales and after sales service are exceptional.
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London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
