I ordered a case and when I hadn't received it within the 2-5 working days as stated, I contacted London Luggage and they found out the item had been lost, so sent a replacement on next day delivery. Can't fault that service. Only lost a star because I didn't get the original item in the time specified when I ordered it.
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London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.